Privacy Policy

Privacy Policy for Advanced Orthopedic & Spine Care (AOSC)

 

Effective Date: 10/28/2024

 

1. Introduction 

At Advanced Orthopedic & Spine Care (AOSC), we prioritize the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with us, both online and offline. By using our services or providing your information, you agree to the terms in this Privacy Policy.

 

2. Information We Collect 

We collect and process various types of information, including but not limited to:

 

• Personal Identification: Name, date of birth, and contact details (such as phone numbers and email addresses).

• Medical Information: Health records, treatment details, and medical history to provide you with medical care.

• Usage Data: Information on your interactions with our website or communication services.

 

3. How We Use Your Information 

Your information is used to deliver and improve our services, including:

 

• Providing medical and healthcare services.

• Scheduling appointments, sending reminders, and communicating follow-ups.

• Complying with regulatory obligations and 10DLC requirements for sending SMS messages.

 

4. Text Message Communication and 10DLC Compliance 

For efficient and secure communication, AOSC may send text messages for appointment reminders, health-related updates, and other relevant notifications to patients who provide their mobile numbers. All text messages are sent in compliance with the 10DLC (10-Digit Long Code) regulations, ensuring responsible and secure handling of SMS communication.

 

You may opt-out of receiving SMS notifications at any time by replying “STOP” to any message you receive from us. Alternatively, you may contact us directly to update your preferences.

 

5. Data Security 

We implement strict security measures to protect your personal and medical information from unauthorized access, disclosure, alteration, or destruction. All sensitive data is encrypted during transmission and stored securely on our servers.

 

6. Sharing Your Information 

We may share your information with trusted third parties, including healthcare providers, billing companies, and technology partners, only as necessary to deliver our services or fulfill legal obligations. We do not sell your personal data to any third parties.

 

7. Your Rights 

You have the right to access, update, or request deletion of your personal information. You may also request a copy of the information we have on file or ask questions regarding our privacy practices by contacting us.

 

8. Opt-Out and Preference Changes 

To opt-out of specific communications, such as text messages, you may reply “STOP” to any SMS from us or contact our office. Please note that some notifications, including those related to treatment, may still be necessary for medical care and cannot be opted out of.

 

9. Changes to This Privacy Policy 

AOSC reserves the right to update this Privacy Policy at any time. Updates will be posted on this page, and we encourage you to review it periodically.

 

10. Contact Us 

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

 

Advanced Orthopedic & Spine Care 

Phone: (708) 599-5000